Billing Analyst

• The Billing Analyst role is to ensure the timely and accurate billing of Georgia Power’s Lighting and Smart Services Business Unit, Video Surveillance, Colocation, & Utility Services customers.
• The Billing Analyst also conducts periodic audits of billing records and investigates and resolves customer disputes.
• The Billing Analyst will also support the customer collections process, including contacting customers on past-due invoices as needed. 

• Bachelor’s Degree preferred.
• Demonstrated technical expertise.
• Experience in complex rates, processes and/or billing applications strongly desired.
• Extensive CSS knowledge.
• High degree of proficiency in advanced desktop applications (Excel, Access).
• Customer Service / Marketing-Sales experience required.

Knowledge, Skills & Abilities:

Working knowledge of the following policies and procedures is beneficial:

• Customer Service Standards.
• Electric Service Rates and Tariffs for Commercial and Industrial Customers.
• Commercial, Residential, Industrial, and Governmental lighting contracts and their terms & conditions.
• C&I and Governmental Distribution Construction contracts, terms, and conditions.
• C&I and Governmental Forestry Services contracts, terms, and conditions.
• Concepts of business compliance and controls.
• General knowledge of databases.
• Demonstrated analytical and problem-solving ability.
• Demonstrated technical aptitude and technical innovation.
• Personal Leadership.
• Ability to work with less direct supervision.
• Support a challenging, fast-paced work environment.
• Makes sound decisions.
• Strong interpersonal and organizational skills.
• Relationship and Team Builder at all levels.

• Billing.
• Coordinate all activities for LSSBU and Power and Utility Services accounts to ensure accurate and timely billing for unregulated, governmental, and regulated customers.
• This includes serving as a central liaison for Marketing Key Account Managers, National Accounts, Pricing & Rates, Region Customer Service, Metering Specialists, and the Meter Data Management Team.
• All activities with Lighting Services Sales, Engineering, Materials and Coordination Specialists to ensure all data is available for monthly billing.
• Establish new LSSBU accounts and appropriately apply rate/rider combinations that adhere to Georgia Power Company Rules and Regulations.
• Coordinate the billing of New Contracts, Broken Contracts, NESBs and other items for one-time billing and on-going monthly charges.
• Compliance.
• Review new unregulated commercial contracts and ensure all quality control validations are completed and that the contract is correct and accurate.
• Maintain accurate billing documentation for customer accounts through CSS, LAMP, Power Services Database, and Documentum.
• Resolve WFM’s and perform all associated monthly CSS compliance requirements.
• Communicate with engineering and sales as corrections are needed.
• Find historical data for billing adjustments, auditing, etc.
• Analyze billing results based on commercial contracts & the appropriate regulated tariff such as Energy Outdoor Lighting (EOL), Time of Use (TOU), etc.  
• Proactively communicate as needed to add customer value.
• Analyze prints and maps to understand and reconcile data.
• Review data base to find pertinent information.
• Billing Adjustments.
• Adhere to all applicable compliance regulations for adjustments to electric service, rate/rider specific contract requirements, retention of documentation, and obtaining appropriate approvals as necessary.
• Utilize internal LSSBU, Utility Services, and GPC software for all offline calculations and monthly billing validation. (Systems used in tandem with CSS to effectively bill LSSBU accounts).
• Internal and External customer support.
• Assist internal customers with Lighting and Utility Services questions and communicate accordingly.
• Support the sales team to improve customer value and enhance sales.
• New Business Support.
• Assist with updating processes and communications as new businesses are added.