Contact Center Cust Service Coordinator

Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at (949) 340-2867

On-Site role

Job Description:

• Work Location: Fremont, MI.
• Work Schedule:  2nd shift + weekend rotation; Start times can vary between 10am – 2:30pm. Monday – Friday with rotating weekends. 
• Up to 40 hours per week/ not guaranteed.
• During training it is Monday – Friday 8:30am – 5:00pm for approximately 5 to 6 weeks.
• As a Coordinator, Contact Center Customer Service, you serve as the voice of the brand to engage with consumers and respond to inquiries, complaints and praise. 
• This role supports the Client Nutrition CES team and all brands within the scope of this team.

KEY RESPONSIBILITIES:

• Phone channel focused with the ability to flex to e-mail, live chat, SMS text, eCommerce, and ratings and reviews as needed.
• Support all brands within the scope for Client Nutrition CES.
• Foster consumer loyalty while driving sales and market share through exceptional customer service, expert advice, nutrition and product education, and personalized solutions.
• Facilitate and support eCommerce intiatives and product transactions.
• Process quality incidents in accordance with FDA and Client requirements.   
• Competency with CRM Salesforce Engage OMNI, Product Information, Consumer Data Privacy handling.
• This position may support a 24/7 engagement center and could require availability for holidays, evenings and weekends.

QUALIFICATIONS / CERTIFICATIONS:

• High School Diploma or GED.
• Additional education or certification in customer service considered a plus.
• Strong communication (both verbal and written) and interpersonal skills.
• Computer and/or systems knowledge.
• Problem solving skills.
• Customer service skills.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers