Contract Community Manager

Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at (949) 404-4067

On-Site role

Job Description:

• We are looking for an experienced Community Manager to be responsible for building, growing, and managing an online community of users or customers by actively engaging with them across various digital platforms, fostering positive interactions, and facilitating communication with the brand, all while analyzing data to measure community engagement and identify areas for improvement.
• This role is critical in fostering positive relationships with our riders, addressing inquiries in real time, and ensuring a seamless incident response strategy.
• The ideal candidate will be highly responsive, adept at crisis communications, and skilled at maintaining Client's brand integrity across all digital touchpoints.

In this role, you will:

• Community Monitoring & Engagement
• Monitor the Client social and digital media platforms, community inquiries, and press/media inbounds for community questions, feedback, and concerns.
• Respond promptly and professionally to inquiries, ensuring consistency in messaging and tone.
• Engage with users to foster brand trust, advocacy, and community growth.
• Escalate complex or high-risk incidents to the appropriate internal teams for resolution.
• Collaborate with the Client Rider Support team to ensure cohesion and consistency with our customers and community inquiries.

Incident Communication & Reputation Management

• Support the development and execution of the Client incident communication processes in collaboration with other teams.
• Monitor emerging reputational risks and execute existing communication strategies to mitigate potential crises.
• Serve as the first point of contact for real-time incident tracking and escalation, ensuring swift response and alignment with the Client incident communication processes.
• Provide sentiment analysis and reporting on key trends, risks, and opportunities.

Coordination & Reporting

• Work closely with the Client Communications team to align messaging and maintain an up-to-date response strategy.
• Deliver regular reports on community engagement, emerging concerns, and actionable insights.
• Ensure all inquiries are logged, tracked, and analyzed to improve future engagement and incident response.

Qualifications:

• 5+ years experience in Community Management in a high-growth startup, mobility, tech, or consumer brand environment.
• Strong understanding of social media engagement, crisis communications, and incident management.
• Exceptional written and verbal communication skills with a customer-first approach.
• Ability to work flexible hours, including evenings and weekends, to ensure 24/7 coverage.
• Comfortable with high-speed decision-making and escalating critical issues when necessary.
• Background in Marketing, PR, or Customer Service is a plus.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers