Customer Service Associate - Dispatch

Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at (949) 617-2673

On-Site role

Job Description:

• The Customer Service Associate CSA has primary responsibility for managing the relationship between the carrier, customer and sales groups with respect to their assigned accounts. 
• The CSA manages this relationship by becoming intimately familiar with the customer’s organization, product needs processes and procedures and partnering with the Sales team to provide the highest level of customer service to all accounts. 

FULL DESCRIPTION: 

• Serves as the primary contact between  Client Supply Chain and the assigned external customers. 
• Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution. 
• Establishes and maintains positive, effective relationships with key internal contacts; 
• UTILIZES SEVERAL DISPATCH SYSTEMS (TES, LME, FOUR KITES, OTR) AND EXTERNAL SCHEDULING SYSTEMS (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc) 
• TO PROBLEM SOLVE FOR ALL BUSINESS UNITS; maintains knowledge of all internal Client policies procedures and software applications; maintains knowledge of external customers organizational structure, procedures and all other pertinent information; utilizes available resources to identify the most cost effective solution to best service the needs of Client and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent Client, their relationship with its customers and accurate delivery of products to external customers.  

REQUIREMENTS: 

• EDUCATION: Bachelor's degree or equivalent work experience in customer service or transportation/logistics.  

EXPERIENCE:  

• Customer service beyond call center required and  dispatch experience in transportation/logistics is a plus. 
• COMPUTER SKILLS: Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day. 
• COMMUNICATION SKILLS: Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills  

SUPERVISORY: 

• N A TRAVEL: NO TRAVEL

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers