Customer Service Representative

Contractual | 6 Months |
Valencia, CA, California, USA
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Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at (949) 340-2867

Job Title: Customer Service Rep 
Location: Valencia, CA
Duration: 6 Months

General Job Responsibilities:

  • Serves as a support to our customers by facilitating communication between L.A. Turbine and our customers for any customer-related issues.
  • Coordinate responses to customer queries from appropriate internal stakeholders to ensure the customer’s expectations are met.
  • Contact customers regularly in coordination with L.A. Turbine’s sales team to remain informed of developments, and anticipate potential issues.
  • Records customer-related interactions in L.A. Turbine’s customer relationship management software.
  • Maintain regular contact with the customer and members of L.A. Turbine team to ensure the concerns are continually addressed by the organization.
  • Investigate issues thoroughly and maintain a global overview of the entire customer experience.
  • Prepare reports, as necessary, to management regarding regional activities and individual customer concerns.
  • Work with various departments to accommodate customer visits scheduling and arranging and facilitating meetings with the appropriate Engineers, Project managers, etc.
  • Monitor customer satisfaction and encourage prompt action and resolution by responsible departments on all customer issues (Finance, Warranty, Parts Logistics, Publications, Technical Services and Training).

Coordinate Customer Qualifications:

  • Gather information for qualifications allowing LAT to provide products and services. 
  • Must be aware of entire business operation and processes including Safety, Quality, Capacity, Equipment, Sales Experience, Capabilities, etc.    
  • Maintain Insurance and coordinate to get additional insured as needed.
  • Admin for all Master Service Agreements / Master Product Agreements
  • Maintain company access to various customer and client related websites/systems.  Example: SAP Business Network / Ariba
  • Obtain Certificate of Origin from the Chamber of Commerce, California State Department, US Department of State and various foreign embassies (in some cases) 

ERP / MRP Software Use (JD Edwards):

  • Customer Set up - Bill to, Ship to, Credit applications. 

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers