Demand and Supply Planning Analyst

Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at (949) 617-2673

Title: Demand and Supply Planning Analyst
Location: GLOBE ISIT NA St. Louis, MO
Duration: 18 months

Description:  

• DSP Analyst (Demand and Supply Planning). Hoping to find someone who has a breadth of knowledge with manufacturing. Much like the rest of the super-user network, this is a support area position fielding calls off a call line, monitoring email mailbox, and looking for issues end users have (could be with phone calls, meetings, or email replies). Could be a training type request, a user wanting to do something in the system that they haven’t done in a while and need assistance on how to, could be a software bug that needs to be escalated to the IT group. Could be a time when they have to work on a project to set up stuff in the system data-wise also. Mostly support with occasional projects.
• Doesn’t need to be specific to demand-supply planning or manufacturing. Material lifecycle falls in with demand/supply planning, production planning, and scheduling experience works as well. Might not have hands-on knowledge but if you know planning you know what goes into production and vis versa.
• Consumer Packaged Good experience preferred size of the network worked with in the past, one factory sending products to another location for them to fulfill the order, questions around how they fulfilled the order. What did the manufacturing and distribution network look like? Working with 100 locations versus 2 locations. More about customer service experience and helping end users solve problems.

Job Description

Description
This resource will be working in the Super User Network (SUN) Team providing first contact support to Client end-users for Planning to Produce process questions, requests, and support issues, including but not limited to:

• Provide a high level of customer service by providing prompt support via telephone, email, and or instant messaging.

1. Ensures optimal performance and usability for the various systems users and provides root cause analysis with recommendations for improvements.

• Research and resolve problems and when necessary work with appropriate technical teams for further assistance. Requests could include:

How-to's:

1. Tactical workflow changes
2. One-on-one ("ad-hoc") training
3. Requests for analysis from functional managers

• Communicate effectively to end-users and business partners to inform them of problems, solutions, application outages, monthly and year-end reminders, etc.
• Understand Demand and Supply Planning, Manufacturing, and Quality processes.  Proactively identify/resolve issues that cross-functional teams.
• Proactively identify business process issues manifested in application data.
• Function as the business user representative:

1. Answer end-user questions, research and resolve problems, working with appropriate technical resources, if necessary.
2. Analyze data to identify problems or recommend preventive action, and research/troubleshoot problems to determine root cause.
3. Must have the ability to walk end-users through resolution for problems over the phone, via e-mail, and in person.
4. Provide a solution to users along with proper documentation to serve as a training tool for future issues (create documentation when it does not exist)
5. Deliver training and participate in testing activities as a member of the NPPC Super User Network. Assist with projects, testing, and providing business process understanding as needed.
6. Must be able to proactively collaborate with various business areas that impact functional area-related activities.

• Provide on-call 24/7 coverage on a rotating basis with teammates (evenings, weekends, and holidays)

Experience Required:

• Minimum 3+ years of experience with in-depth functional knowledge of the following:
• SAP Demand and Supply Planning end-to-end processes including, but not limited to: Demand Planning, SAP Reporting, Supply Network Planning, Production Planning/Detailed Scheduling, Conversion of planned orders to process orders, Master Schedule Attainment, Avail to Promise (ATP), Master Data, Bill of Materials (BOM), Master Recipes, Production Versions (PV), PPMs, Budgets
• SAP Manufacturing end-to-end processes including, but are not limited to: Process Order Management & Reconciliation, Conversion of planned orders to process orders, Consumptions, Declarations, Viewing stock at WM level, IDOC management, BOMs, Master Recipes, Production Versions, Budgets, and Period End Close
• SAP Material Life Cycle and the relationship between master data definitions and manufacturing processes/production planning.
• Industry Knowledge of Forecasting, Production Planning, and Manufacturing (particularly from the food industry)
• In-depth functional knowledge of the assigned support processes (e.g. data, roles, and transactions associated with Planning to Produce end-to-ends)
• Experience working with key measurements used to evaluate production efficiency.
• Familiarity with interfaces and messaging between various systems, message types (BAPI, IDOC), batch jobs, process chains, and how to effectively troubleshoot failed messages.

Skills:

• Actual end-user experience preferred
• Strong analytical skills
• Strong interpersonal skills
• Strong customer service skills
• Strong multi-tasking skills
• Patience and the ability to maintain composure and be pleasant under pressure
• Must be self-motivated and driven to produce strong support results day in and day out
• Need to have strong teamwork skills to work well with team members and with next-level support teams
• Excellent verbal and written communication skills, including command of the English language both verbal and written in a business setting
• Items that are not required, but would be considered a plus:
• EWM experience
• NPPC-specific functional knowledge and experience
• SQL (AQT)

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R- Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers