Fleet Operations - Program Manager

Hybrid role - 4 days Onsite and 1 day Remote

Job Description:

• Worksite Location: Bayside T1
• Onsite Expectation: Hybrid - client Standard (4x in office)
• Client is seeking a Program Manager to lead the implementation of an infrastructure project management platform across all sites.
• You will partner with Ops Infrastructure, Finance, IT, Data, and other cross-functional teams to translate business workflows into system and data requirements.
• As the primary day-to-day lead with the third-party software vendor, you will drive requirements gathering, system configuration, testing, training, and rollout.
• This role will also own the end-to-end implementation and management of the KPI framework used to measure infrastructure performance across the full lifecycle - from site planning and deployment through operational readiness and ongoing operations.
• You will define the metrics and underlying data requirements, validate data quality, and develop reporting that provides clear visibility into deployment progress, site readiness, infrastructure reliability, and operational performance.
• The ideal candidate combines hands-on infrastructure deployment experience with strong capabilities in, enterprise systems implementation, cross-functional stakeholder alignment, project management, data analysis, and KPI design

Responsibilities:

• Gather and document requirements from stakeholders across IT, infrastructure, partnerships, and operations teams.
• Implement infrastructure project management platform.
• Define and prioritize the software requirements needed to support project tracking across every client site.
• Design the information architecture for centralizing documentation (contracts, site plans, permitting docs, vendor records, etc.) within the platform.
• Define, configure, and validate KPI tracking and reporting functionality within the tool.
• Lead user acceptance testing and coordinate feedback loops between internal stakeholders and the vendor.
• Serve as day-to-day point of contact with the third-party vendor through requirements-gathering, build, testing, and rollout, escalating scope and risk decisions to Strategic Ops PM.
• Develop training materials and drive adoption across the infrastructure team.
• Manage project timeline, milestones, and vendor deliverables; report status and risks to leadership.

Qualifications:

• 3-5 years of experience in project management, business systems analysis, or software implementation.
• Experience with EV charging, utilities, construction, facilities, or infrastructure deployment.
• Ability to map the full site lifecycle, including permitting, procurement, construction, commissioning, and operational handoff.
• Experience designing site and project hierarchies, schedule rollups, milestone tracking, and RAG reporting.
• Experience with infrastructure deployment tools.
• Strong understanding of project tracking methodologies (schedule vs. plan, milestone tracking, RAG/status reporting)
• Excellent communication skills with ability to influence cross-functional stakeholders.
• Ability to work independently across multiple workstreams and stakeholder groups and in ambiguous environments.
• Strong analytical, organizational, and documentation skills.

Bonus Qualifications:

• Experience implementing project management platforms.
• Experience migrating spreadsheet-based processes and data into an enterprise system.
• Experience in infrastructure, construction, or deployment-heavy operating environments.
• Background in KPI/dashboard design.
• Advanced Excel skills.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers