Inside Sales Specialist

Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at (949) 340-2867

On-Site role

Job Description:

• The Account Specialist serves as a liaison between Client customers, internal departments, and business partners. 
• The Account Specialist provides customer service, support, and technical guidance to internal and external customers. 
• Responsibilities include working with members of multiple departments to respond to customer needs, researching complex information and building and maintaining strong customer relationships.

Job Responsibilities:

• Promptly process incoming orders received from external customers via email, phone, fax and EDI.
• Coordinate and communicate with several internal departments on a daily basis to ensure customer requirements are met. 
• This includes working directly with production scheduling, shipping, purchasing, sales, quality control and other internal departments across five Coil coatings plants throughout the US.
• Maintain customer-required metrics and recurring reports.
• Track shipments and work with carriers to ensure timely order delivery.
• Work with outside warehouses to ensure orders are shipped and invoiced and inventory is accurate.
• Investigate aged inventory and work with demand planning, sales and CS team to determine solutions to stagnate inventories.
• Enter customer complaints in detail utilizing Client internal quality system.
• Follow-up on customer issues timely and obtain support with key personnel as needed.
• Apply departmental policies and procedures to resolve complex situations.
• Ability to see inconsistencies and offer suggestions for improvement.
• Work in a close team-environment to provide necessary support to ensure customers receive stellar service.
• Performs other duties as assigned.

Experience Requirements:

• 1-2 years of customer service experience
• High school graduate
• Post-secondary education is preferred but not required
• Excellent verbal and written communication
• Positive attitude and team oriented.
• Attention to detail and accuracy skills.
• Strong analyzing and problem solving skills.
• Exceptional organizational skills.
• Ability to work in a fast-paced environment.
• Adaptable to changing routines and situations.
• Ability to take initiative and maintain total account ownership.
• PC Skills: Microsoft Office applications (Word, Excel, PowerPoint, Outlook);and other applications as required.

Mandatory Skills:

• 3-5 years Experience.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers