IT Operations Manager

Contractual | 6 Months | BUSINESS OPERATIONS , CBCP
Remote | East Brunswick, NJ, New Jersey, USA
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Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at (949) 844-5728.

Title: IT Operations Manager
Location: Remote
Duration: 6 Months


Job Description:

Key Responsibilities:

  • Implement our Technology Operational Resiliency framework to assist in identifying risks
  • Identify critical systems and operations that are crucial to the continued business operations in the event of a disaster
  • Work cross functionally with leadership and teams to coordinate and lead business continuity and disaster recovery exercises, identify and prioritize remediation, and track completion
  • Plan and coordinate drills and tabletop exercises to ensure appropriate preparedness
  • Implement and maintain disaster recovery plans and metrics to ensure the security and integrity of technology systems and data while championing program improvement opportunities
  • Own process-based remediation items identified in exercises, collaborating with partner teams to design new processes and policies that close gaps
  • Experience in documenting processes and building a plan for evolving the process focused on information centralization / automation
  • Maintain compliance with all standards, regulations, and requirements
  • Test operational resilience of programs
  • Create reports as needed for different levels of leadership, covering all aspects of operational resiliency
  • Ensure the execution and quality of enhancements, support and projects.
  • Understanding of the team's systems, processes and technologies
  • Manages and develops self while internalizing leadership feedback.
  • Establish and maintain effective communications and relationships across teams, departments, divisions and vendors
  • Must be able to establish and maintain effective relationships with vendors while aligning to the firm's objectives.

Preferred Qualifications in the Job:

  • 10+ years of experience in operational resiliency, business continuity, disaster recovery, or related risk assessment and remediation at a technology or financial services organization is a plus
  • Strong technical aptitude with project management skills, capable of learning emerging products and creating plans to support the business
  • Experience with Azure and building a structure for cloud-based disaster recovery methodology a plus
  • Experience with Sharepoint site maintenance and building collaboration desired
  • Service Now familiarity or working on SN platform is a preference, Will be setting up the BC-DR Module.
  • Outstanding communicator and writer; experience with drafting project plans across multiple stakeholders, holding teams accountable to their deliverables, and producing final reports
  • Finely tuned ability to risk rank multiple high priority items and advocate successfully for technical teams
  • Experience in Agile Framework with familiarity of SAFe Principles, and story development/refinement/delivery a preference
  • Experience in defining, implementing and ensuring risk-based standards, processes and procedures for responding to disruptions in business or IT operations
  • Comfortable working in a fast-paced environment while still meeting deliverables
  • Bachelor's degree preferred or related work experience.
  • Minimum of 5 years of experience directly related to Technology
  • Strong technical knowledge of operational resilience and security controls specifically in systemically critical companies.
  • Prefer Business Continuity Certification (CBCP, MBCP, BCCE, etc.) and knowledgeable and experienced in crisis management best practices

For more relevant job opportunities please visit our website: Denken Solutions Careers