IT Support Analyst - ServiceNow (SNOW)
Back to search results
On-Site role
Job Description:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.
For more relevant job opportunities please visit our website: Denken Solutions Careers
Job Description:
- Working Hours: 8:00 AM – 5:00 PM.
- We are seeking a reliable and customer-focused Computer Support Analyst to provide onsite and remote technical support in a corporate environment.
- This role is responsible for day-to-day IT support, conference room and event assistance, hardware/software troubleshooting, and documentation of IT processes.
- Monitor and manage the ServiceNow (SNOW) ticket queue, create, update, and resolve help desk tickets.
- Diagnose and resolve hardware and software issues for desktop and laptop systems.
- Provide onsite and remote technical support to end users in a corporate environment.
- Perform daily conference room checks and support Zoom-enabled conference rooms and onsite events.
- Install, configure, and maintain computers, laptops, printers, and peripheral devices.
- Conduct routine maintenance, including system updates, virus scans, and hardware replacements.
- Maintain accurate inventory records of IT hardware and software assets.
- Provide workstation setup, teardown, and system relocation support as needed.
- Document IT processes, procedures, and troubleshooting guides, keep documentation up to date.
- Assist with special projects and IT initiatives as assigned.
- Deliver basic end-user training on standard and specialized applications when required.
- Hands-on experience providing computer support to end users (onsite and remote) in a corporate environment.
- Experience supporting Zoom conference rooms and video conferencing technology.
- Strong communication skills with the ability to explain technical issues in clear, non-technical terms.
- Excellent customer service skills with strong attention to detail and follow-up.
- Ability to work independently as well as collaboratively within a team.
- Working knowledge of ITIL and ITSM best practices.
- Demonstrated sense of urgency when supporting users and responding to incidents.
- 3 years of experience in relevant field.
- General knowledge of networking.
- Mac support knowledge.
- Be able to troubleshoot video conference rooms.
- 4-year college degree is a plus.
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.
For more relevant job opportunities please visit our website: Denken Solutions Careers