Network Tools & Automation Engineer

On-Site role

Job Description:

• The Network Tools Consultant will provide technical support, administration, integration, automation, and consulting for infrastructure management, monitoring, observability, and automation platforms used to manage client’s network and telecom infrastructure.
• The role will work closely with engineering, operations, cybersecurity, vendors, and support organizations to identify management and monitoring requirements, implement effective tooling solutions, troubleshoot operational issues, and improve the efficiency, reliability, visibility, and sustainability of network operations.

Key Responsibilities:

• Provide day-to-day administration, maintenance, configuration, customization, troubleshooting, upgrades, vulnerability patching, integration, and product support for network infrastructure management, monitoring, and automation tools.
• Support tools that provide real-time monitoring, configuration management, trending, job scheduling, systems automation, and sustainable management of network and telecom infrastructure.
• Work with engineering and support organizations to gather infrastructure management requirements and implement solutions that effectively monitor and manage the network infrastructure.
• Provide infrastructure management consulting for new technology initiatives, new monitoring requests, and lifecycle or upgrade projects.
• Develop, maintain, integrate, and support scripts, programs, workflows, and automations that improve network management, monitoring, reporting, and operational efficiency.
• Respond quickly and effectively to operational problems, perform root-cause analysis, and help resolve recurring issues.
• Create and maintain clear technical documentation for supported platforms, processes, procedures, integrations, and project work.
• Support cybersecurity, compliance, and risk-related requirements, including Sarbanes-Oxley and NERC CIP compliance where applicable.
• Participate in rotating 24/7 on-call support as needed.
• Collaborate effectively with internal teams, vendors, and stakeholders to deliver reliable, secure, and business-aligned tooling solutions.

Required Skills and Experience:

• Strong knowledge of IT infrastructure components and network infrastructure.
• Experience supporting enterprise infrastructure management, network management, monitoring, or observability tools.
• Experience with network management protocols and concepts such as SNMP, TL1, and NETCONF.
• System administration experience on Linux, UNIX, and/or Windows Server platforms.
• Strong analytical, diagnostic, troubleshooting, and problem-solving skills.
• Scripting or automation experience using technologies such as Python, Ansible, shell scripting, Perl, Expect, or similar tools.
• Knowledge of REST web services, APIs, JSON, and related integration concepts.
• Ability to organize work, manage multiple priorities, meet schedules, and deliver on customer commitments.
• Professional written and verbal communication skills, including the ability to work independently and in a team environment.
• Ability to engage users, gather requirements, influence internal and vendor stakeholders, and provide practical consulting for infrastructure management needs.

Preferred Skills and Experience:

• Experience with network infrastructure management or monitoring tools comparable to Micro Focus / OpenText Network Automation, MegaSys Telenium, Ciena Navigator, Nokia NSP/NFM-P, Adtran AOE/MCP, or similar platforms.
• Experience with network monitoring, observability, event management, performance monitoring, or fault management platforms.
• Experience supporting carrier-grade, telecommunications, utility, or operational technology (OT) network environments.
• Experience providing lifecycle, upgrade, migration, or product implementation support for enterprise applications.
• Knowledge of cybersecurity best practices, network segmentation, control zones, and security-related project work.
• Knowledge of ITIL industry best practices and operational support processes.
• Knowledge of SQL using Oracle, MySQL, SQL Server, or similar database platforms.
• Familiarity with AI-enabled operations, automation, analytics, or emerging approaches to improving infrastructure support.
• Familiarity with telecom and transport technologies such as DWDM, MPLS, LTE, microwave, optical transport, or related carrier-grade infrastructure.

Education and Experience:

• A bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field is preferred.
• Equivalent experience in systems management, infrastructure management, network systems engineering, telecom systems engineering, or enterprise application support may be considered.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers