Organizational Development Coordinator

POSITION SUMMARY:

• Provide high-quality administrative and operational support to the Client OD Department by owning and executing all logistics, pre- and post-activities efficiently and effectively to support the delivery of Client OD development programs and solutions. Responsible for Level 1 support of the Learning Management System and other administrative tasks.
• This role requires exceptional attention to detail, strong organisational skills, and consistent follow-through to ensure seamless execution of all program logistics and administrative activities.

PRIMARY RESPONSIBILITIES:

• Administration and Support of New Associate Orientation (NAO) Program: Support the NAO Program Manager by executing all NAO logistics including scheduling sessions and presenters proactively resolving conflicts and gaps, set-up requirements, and material readiness with a strong focus on quality and consistency.
• Utilize Microsoft 365 tools (Lists, Power Automate, workflows) to organize, track, and streamline program logistics.
• Administration of the Learning Management System: Maintain program rosters and participant evaluations within the LMS, including but not limited to creating classes, updating associate training records etc.
• This also includes continuous learning about the functionality of the LMS.

Budget Tracking & Administrative Support:

• Track spending throughout the year and meet with the budget owners on a regular basis to review budget status and make needed adjustments. 
• Submit vendor and supplier invoices for payment on a timely basis, investigate payment questions, respond to payment inquiries and execute internal chargebacks.

Customer Service & Coordination:

• Deliver responsive, detail-oriented support to internal stakeholders (e.g., OD team, HR team, associates, People Leaders) and vendors. 
• Provide organized, detail-focused support for additional OD programs, projects, and ad hoc requests. 
• This includes providing support regarding registrations, cancellations, rescheduling requests, reports, vendor requests with accuracy and timeliness. 
• Ensure all requests are fully resolved through proactive communication and follow-through.

Associate Development Center (ADC) Backup:

• Serve as a reliable backup resource for ADC operations as needed, ensuring continuity and consistency. 

Responsibilities include:

• Supporting day-to-day operations, including consulting with stakeholders on space selection, coordinating logistics, ensuring rooms are fully set up and equipped (including AV), and managing all food and beverage arrangements from ordering through setup and cleanup.

Onboarding Metrics & Reporting:  

• Prepare monthly onboarding metrics with a strong focus on data accuracy, organisation, and follow-through. Monitor trends across onboarding participation, feedback, and completion data, flagging key observations to the OD team.

Education:

• Associate degree or equivalent work experience. 

Experience (Years/Type):

• Two or more years of administrative work experience, with preferred experience in OD/training and Development department
• Two or more years working with a Learning Management System preferred but not required (Cornerstone, On Demand, SuccessFactors, etc.) or demonstrated experience with other HR systems.
• Demonstrated proficiency in Microsoft 365 programs required: Outlook (scheduling meetings for themselves and others), Word, Excel (create and maintain spreadsheets with formulas), and PowerPoint (create and edit presentations) and TEAMS (using all functionality of the platform), Microsoft Lists, Microsoft SharePoint, and Microsoft Power Automate.

Skills:

• Required proficiency of Microsoft 365 apps (Forms, One Note, Lists, Power Automate, Power BI, etc.) OR strong desire to learn and utilize these apps.
• Preferred experience with creating engaging marketing and communication for learning and training solutions, social platforms, Canva or similar software.
• Strong organizational skills, proficient at creating processes and checklists to ensure the consistent delivery of day-to-day responsibilities.
• Demonstrate strong ownership and accountability in completing assigned work from start to finish
• Strong time management skills and excellent attention to detail with minimal oversight required
• Self-motivated, reliable and willing to take initiative, prioritize, and manage multiple workstreams in a fast-paced, dynamic environment.
• Excellent written and oral communication skills.
• Strong collaboration skills and ability to work as part of a highly effective team.
• Ability to analyze situations and proactively take action.