Program Manager, Supply Chain Operations & Process Excellence IV

On-Site role

Job Description:

• This team gives client a single, real-time, cross-functional view of supply chain performance across Planning, Logistics, Procurement and Manufacturing. 
• Its work spans four areas: disruption response, early warning, operational efficiency, and AI experimentation.
• You will cover operations, strategy and execution across all four areas. 
• You will support disruption response rather than run it, guiding the team and escalating to leadership when needed. 
• Your first mandate is to turn how the supply chain really works into clear, data-backed process models that shape the design of new capabilities.

Key Responsibilities:

• Process modeling: Lead end-to-end modeling for priority supply chain use cases, starting with OTIF monitoring, forecast revenue vs. target, supply disruption management and inventory management.
• Process mining: Use ERP and planning system event data to show how processes actually run, where they stall and where they vary from the design.
• Process maps: Build current-state and future-state maps (BPMN, swimlanes, SIPOC) with clear handoffs, decision points, owners, triggers and thresholds.
• Discovery workshops: Facilitate sessions with Planning, Logistics, Procurement, Sourcing, Manufacturing and IT, and turn the findings into requirements, RACI and playbooks.
• Partner management: Manage any outside process modeling partner against scope, quality and timeline.
• Program management: Plan and track programs and new use cases, including scope, milestones, dependencies, issues and status reporting.
• Stakeholder alignment: Align stakeholders from individual SMEs to VPs. Drive decisions, resolve conflicts and secure sign-off on designs and deliverables.
• Operational support: Support disruption response and KPI exception follow-up, and escalate cross-functional issues to leadership.
• Continuous improvement: Capture lessons learned after every event and feed them back into processes, playbooks and the roadmap.
• Systems partnership: Work with IT and data owners so process designs are translated correctly into systems, dashboards and data feeds.

Skills:
Preferred Qualifications:

• Certifications: Lean Six Sigma Green or Black Belt, PMP or PgMP, APICS/ASCM CSCP or CPIM, or a Celonis or other process mining certification.
• Advanced degree: MBA or master's degree in Supply Chain, Operations or Engineering.
• Industry: Experience in semiconductors, data storage or high-tech manufacturing.
• Transformation: Experience building a supply chain control tower or end-to-end supply chain visibility program.
• Systems: Familiarity with SAP, advanced planning systems and supply chain visibility platforms.
• Innovation: Interest in applying AI and automation to supply chain processes.

Required Qualifications:

• Experience: 15+ years of program management, including complex, cross-functional programs in a global company.
• Education: Bachelor's degree in Supply Chain, Industrial Engineering, Operations, Business or a related field.
• Supply chain expertise: Strong end-to-end knowledge of planning, procurement and sourcing, manufacturing, logistics and inventory.
• Process modeling: Hands-on experience with BPMN 2.0, value stream mapping and SIPOC, using tools such as Visio, Lucidchart, Signavio or ARIS.
• Process mining: Experience with tools such as Celonis, SAP Signavio Process Intelligence or UiPath Process Mining.
• Stakeholder alignment: Able to influence without authority, facilitate workshops, and get senior leaders to agree and commit.
• Communication: Clear, concise writer and presenter, comfortable briefing executives and writing BRDs, playbooks and status reports.
• Mindset: Comfortable with ambiguity in a start-up setting inside a large company, with a bias to action and follow-through

Education:

• MBA is highly preferred, they'll look at Bachelor's candidates.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers