Project Coordinator - Customer Escalation

• 5 plus year's experience handling high profile complaints.
• Address any customer complaints promptly within the timeframe. 

• Bachelor’s degree in business administration, project management, or a related field.

Experience:

• Prior experience in project coordination or support roles preferred. 

• Excellent organizational skills Strong attention to detail Effective communication Proficiency in project management tools (e.g., Microsoft Project, Jira) 
• Ability to multitask and prioritize.
• This assignment will be 4 days onsite, 1 day remote. 

• The primary purpose of this function is to ensure that escalated concerns across all SouthStar markets are researched and resolved.
• The incumbent will work in an extremely high volume, fast paced and multi-tasking environment and take ownership for commercial and residential escalated customer requests received multiple channels.
• The incumbent is accountable for managing the formal complaint process and conducting root cause analysis on issues in order to improve customer satisfaction.
• The incumbent must comply with applicable federal, state and local laws, regulations and ordinances maintain regulatory and industry relations and adhere to key performance indicators as well as both internal and regulatory service levels.
• This role includes offline responsibilities.
• The incumbent will also be trained on other department functions and serve as a back-up when needed.