Administrative Assistant - SAP CRM

Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at (949) 617-2673

Hybrid role - 3 days Onsite and 2 days Remote

Job Description:

• Hours 8 AM to 5 PM MST
• Hybrid 3 days a week in the office maybe more if needed.
• Maintains direct contact with customers before and/or after the sale.
• Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
• Works with various departments to meet maintenance services sales goals.
• Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
• Observe and execute the service business processes and procedures, including maintaining accurate records of service activities, reports, and feedback, etc.
• Follow the defined SOX (Sarbanes–Oxley Act) business processes to collect the billable and contract revenues to achieve the quarterly and yearly targets.
• Reduce the billable collection cycle time to meet business goals and maintain and update the customer information and installed base in SAP CRM.
• Concentrate support and work commitment during peak activities, such as at the end of corporate fiscal periods.
• Provides administrative support to department managers and generates reports for management review.
• Provide spares backlog reports to key customers and internally to Management showing correct revenue data in a timely manner.
• Create quotation and generate billing.
• Ensure exceptional customer service through professional communication.
• Manage any other projects and tasks that are assigned by business management or by your supervisor.
• High school diploma or equivalent, associate or bachelor’s degree preferred.
• Min 2-3 years of experience in administrative support, order management or related field.
• Experience with order management software.
• Strong organizational skills with attention to detail.
• Proficient in Microsoft office (excel, word, outlook).
• Excellent verbal and written communication.
• Very good problem solving skills, able to handle multiple priorities effectively.
• Ability to work independently and as part of a team in a fast-paced environment.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers