Sales Operations Specialist I

Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at (949) 208-7626

Hybrid role - 3 days Onsite and 2 days Remote

Job Description:

• This will be a 6-month contract from when the worker starts. 
• Working schedule: Hybrid schedule; Mon, Wed, Thurs. 
• Working hours: Monday-Friday, standard hours. 
• Overtime: No OT Business Travel: No. 
• Reporting into the hiring manager assigned to the req.

Duties:

• Expectation is to hit the ground running.
• Ensure regular and effective communication with customers, sales and cross functional teams within the company.
• Provide customer account support, identify problems and take corrective actions to achieve optimal results.
• This includes booking orders in Oracle, adjusting ship dates provided by client factory planners and confirming ship schedules to customers/Sales. 
• Ensure adherence to SOX, ISO and client revenue recognition guidelines.
• Focus and proactively strive to maintain high levels of quality, accuracy and process consistency to customer service level metrics and identify initiatives to improve these metrics. 
• Manage customer demand, aligning supply and customer communication resolve operational issues to support customer’s schedule requirements, including logistics optimization. 
• Ensuring customer demand is visible to planning and factory teams.
• Validate customer demand inputs, meetings with customer to understand order trends, drive current and planned consumption of inventory, and stay abreast of product transitions and ongoing qualification status at customers.
• Work closely with demand and supply planning, logistics, and finance teams on supply allocation to align with both customer and internal inputs.
• Manage operational projects to support customer requirements, e.g. 
• ERP changes or IT implementation at customers or within client which have impact on the fulfillment or supply chain processes.
• Report monthly & quarterly revenue and identify potential risks/opportunities to revenue plans.

Skills:

• Experience with operational issues associated with order management, background in managing a sales order backlog, scheduling orders, solving daily customer problems. 
• Prior Sales Operations experience is a must.
• Knowledge of MRP and order fulfillment.
• Experience in Oracle ERP - good to have
• Inventory management and shipping process knowledge is important.
• Knowledge of Microsoft Office Package [Excel, Word, Internet Explorer, Outlook, PowerPoint]

Education:

• Bachelor's Degree - nice to have, as long as they have prior experience. 

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers