Salesforce Solution Lead

Remote | Edison, NJ, New Jersey, USA
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Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at 678-389-3554.

Title: Salesforce Solution Lead
Location: Remote for now
Duration: Full Time


Job Description:

  • The Business Relationship Manager (BRM) will be working with a top pharmaceutical customer in the clinical domain.
  • The BRM will make sure that ongoing engagements are successful and establish new relationships in the broader portfolio.
  • The BRM role will have both sales and delivery responsibilities within the defined scope.
  • The Business Relationship Manager will bring in-depth knowledge of pharmaceutical R&D processes. The BRM will be responsible for sales and revenue growth for the account.
  • He/she will build and maintain a strong relationship with Clinical R&D (Data Management, BioStats, Regulatory) executives and their leadership.
  • A good understanding of Clinical Data Management, Bio Stats, and Regulatory functions is a must.
  • Must have proven sales experience working with top pharmaceutical customers in the US.
  • In the role, the BRM will be supported by the Delivery Project Manager(s) and PMO for any operational aspects.

Roles & Responsibilities:

  • Identify opportunities of growth in the account and lead account strategy and planning.
  • Work closely with the account Client Partner and Practice teams to progress opportunities.
  • Ensure team is meeting delivery commitment by working with onsite or offshore leads.
  • Ensure smooth functioning of relationships and explore new opportunities and customer connections in similar areas.
  • Explore opportunities to cross / up-sell, ensure timely resolution of key escalations/concerns from customers, and put in place mitigation plans
  • Develop and strengthen relationships with decision-makers and influencers in the customer organization and drive penetration across commercial and technology functions.
  • Regularly monitor trends, and market dynamics and incorporate them into existing account strategy and plan.
  • Accurately plan and forecast TCV and revenue to achieve targets.
  • Working on Sales pursuits for multiple customers
  • Proactive Solution offering design and build with team
  • Managing all the stakeholders (customer, Vendor management, Salesforce) for alignment
  • Envisage and create an industry solution led roadmap for practice
  • Co-ordinate with teams in a different time zone in onsite-offshore

Skills Required:

  • Overall, 8-12 Years of IT Experience
  • 5+ Years of experience in Salesforce Implementation with hands-on Salesforce Experience
  • 2+ years in CX Consulting working with Customers identifying and solving business problems
  • At least 1 Telecom or Media transformation program experience with an in-depth understanding of Industry domain and Trends. Good understanding of telecom/ media ecosystem applications
  • Ability to manage a diverse team and project stakeholders (Customer & Vendor management, Salesforce)
  • Experience in working with a team based in multiple time zones
  • Innovation Mindset
  • 8-12 Years overall with 5+ years of experience in Salesforce Implementation Projects CRM/CX Consulting & Transformation
  • Experience (Preferably SFDC)
  • Telecom or Media industry domain experience
  • Ability to manage stakeholders
  • Salesforce Certified

For more relevant job opportunities please visit our website: Denken Solutions Careers