Technical Support Specialist (Energy Management Systems)

On-Site role

Job Description:

• This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel, and management.  

Job Responsibilities:

• Day-to-day monitoring of the primary SCADA and ancillary systems for health and availability.
• Front-line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel.
• Notification to key customers for the coordination of system outages and events that may impact other critical systems.
• Provide input to the Supervisor on continual process improvement and customer feedback.
• Thoroughly track and document cases to completion with the help of EMS Department personnel.
• Adhere to all Electronic and Physical access policies.
• Day-to-day monitoring and support of Business Continuity and Disaster Recovery systems.

Knowledge, Skills & Abilities:

• Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner.
• The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel, and management in a team-oriented and sometimes stressful environment.
• Ability to apply excellent customer service skills.
• Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley, and other federal regulatory compliance requirements.
• Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system. 
• Ability to follow and properly apply both Change Management processes and knowledge-based procedures.
• Working knowledge of Windows-based operating systems preferred.
• Working knowledge of AIX or other UNIX-based operating systems preferred.
• Working knowledge of distributed computer networks is a plus.
• Ability to build and maintain relationships with key customers.
• Ability to work nights, weekends, and holidays as a part of rotating shift.
• Critical thinking/Problem solving abilities.

Other Requirements:

• Federal Energy Regulatory Commission Standards of Conduct must be understood and signed.
• The successful candidate must adhere to Client Separation Protocol.
• The successful candidate must pass all requirements required by the Client Insider Threat Program.
• Enhanced screening (background, drug screen, etc.) is required if you are selected.
• This position may be sequestered locally to the control center as part of essential personnel requirements during severe inclement weather situations.
• This position requires shift work.
• Operating shifts are 8 or 12 hours long and rotate between night and day shifts, including holidays and weekends.

Education & Experience Requirements:

• Formal education in Computer Science or related IT field or equivalent experience is required.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers