Data Center Operations & Support Engineer

On-Site role

Job Description:

• The Data Center Operations & Support Engineer is responsible for physical hardware deployments, mainframe and server monitoring, network device management, and tier-1/2 desktop and peripheral support.
• This role ensures high availability of data center infrastructure while maintaining accurate inventory and ticket management through ServiceNow.

Key Responsibilities:

Data Center & Mainframe Operations:

• Rack, stack, cable, and configure servers, network devices, in-rack PDUs, and KVM switches.
• Perform physical hardware upgrades, including RAM, storage drives, CPUs, and Network Interface Cards (NICs).
• Monitor and maintain data center servers, system interfaces, and communication utilities.
• Assist with operations in a large-scale IBM Z10 mainframe environment (IPL, TSO, MVS, JES2, CA7).
• Handle daily and monthly tape backup operations for offsite storage.
• Manage physical hardware assets, track inventory, and maintain accurate records in ServiceNow.

End-User & Desktop Support:

• Provide onsite, phone, and remote technical support for desktops, laptops, printers, scanners, and peripherals.
• Image, deploy, maintain, and upgrade end-user hardware, software applications, and operating systems.
• Troubleshoot network connectivity, device communication, and hardware/software faults.
• Manage Move, Add, Change, Install (MACI) requests to minimize user downtime.
• Perform preventative maintenance and facilitate repair or warranty replacement for defective parts.
• Escalate complex issues to Tier 2/3 engineering teams or third-party vendors as needed.

Qualifications & Requirements:

• Education: Bachelor’s degree in Computer Science, Systems Engineering, Telecommunications, or a related field (or an equivalent combination of education and experience).
• Experience: Minimum 5 years of progressive experience in IT operations, hardware support, or system administration.

Specialized Knowledge:

• Proficiency in Microsoft Windows OS and Microsoft Office Suite.
• Hands-on experience with ServiceNow or similar ticketing and asset management platforms.
• Practical knowledge of network cabling standards, hardware diagnostic tools, and system recovery.
• Direct experience or strong familiarity with legacy IBM mainframe environments (Z10, MVS, JES2).
• Supervisory experience is preferred for candidates seeking senior operational responsibilities.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers