Data Technician Coordinator

On-Site role

Job Description:

• WORK LOCATION: Fremont, MI
• WORK SCHEDULE: FT / M-F (1st shift / some flexibility)

Position Summary:

• The Data Technician Coordinator is responsible for maintaining data integrity, supporting reporting processes, and ensuring the accuracy and usability of knowledge management content within the PRC.
• This role performs system cleanup activities, manages reporting deliverables, and supports compliance requirements.
• The position plays a critical role in ensuring frontline teams have access to accurate information, consistent system configurations, and reliable reporting that supports operational, quality, and compliance objectives.

Key Responsibilities:
Knowledge Tool Administration & Content Governance:

• Review Knowledge Tool (KT) articles to ensure adherence to established formatting and content standards.
• Identify inconsistencies in article structure, titles, and categorization.
• Recommend content revisions to improve readability, consistency, and conversation flow for consumers and agents.
• Identify articles requiring standardized written responses.

Reporting & Data Management:

• Produce and distribute recurring operational reports daily, weekly, and monthly.
• Maintain reporting documentation and standard operating procedures.
• Validate data accuracy prior to report distribution.

Data Integrity & Compliance:

• Maintain compliance with company policies, privacy requirements, and data governance standards.
• Conduct PCI compliance reviews and related monitoring activities.
• Identify, document, and escalate system or data integrity concerns.
• Support audit readiness by maintaining accurate records and documentation.

CRM System Administration & Cleanup:

• Maintain and support CRM configuration elements
• Identify obsolete, duplicate, or inaccurate system configurations.
• Recommend and implement cleanup activities in accordance with established standards.
• Maintain consistent configuration standards across the CRM environment.

Required Qualifications:

• High School Diploma or GED.
• Experience in data management, CRM administration, reporting, knowledge management, or contact center operations preferred.
• Proficiency in Microsoft Office
• Strong attention to detail and data accuracy.
• Strong organizational and time management skills.
• Effective written and verbal communication skills.
• Experience with Salesforce a plus.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers