Consumer & HCP Engagement Coordinator

On-Site role

Job Description:

• WORK LOCATION : Freemont, MI
• WORK SCHEDULE: 35 hrs per week / flexible schedule

Position Summary:

• As a Consumer & HCP Engagement Coordinator, you will proactively engage consumers, caregivers, and healthcare professionals through outbound phone calls and email communications.
• Your role will focus on strengthening relationships, providing education and support, gathering insights, and connecting individuals with the products, services, and resources that best meet their needs.
• You will serve as a trusted brand representative who creates positive experiences through personalized outreach.

Key Responsibilities:
Outbound Consumer Engagement:

• Conduct proactive outbound calls and email follow-ups to consumers regarding previous interactions, programs, promotions, product inquiries, and support needs.
• Provide product, nutrition, program, and service-related information using approved resources and scripts.
• Maintain accurate and complete documentation of all interactions within CRM systems.

Healthcare Professional (HCP) Engagement:

• Conduct proactive outbound calls to healthcare professionals and healthcare office staff.
• Promote awareness of available educational resources, programs, samples, coupons, and professional services.
• Verify and update contact information and account details.
• Build positive professional relationships while identifying needs and opportunities for support.
• Document engagement outcomes and maintain accurate records.

Required Qualifications:

• High school diploma or equivalent required.
• Experience in customer service, call center, consumer relations, healthcare support, sales support, or related experience a plus
• Experience conducting outbound calls or written outreach preferred.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office
• Strong organizational and time management skills.
• Ability to handle confidential information appropriately.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers