Fleet Support Engineer

On-Site role

Job Description:

• Fleet Support Engineer - Vehicle Motion Control & Safety Controllers
• As a Fleet Support Engineer - Vehicle Motion Control & Safety Controllers, you'll be critical to ensuring the operational uptime and reliability of our cutting-edge fleet, with a specific focus on the hardened, safety-critical electronic control units (ECUs) that execute low-level vehicle control, provide fail-operational redundancy to the primary compute, and bring the vehicle to a safe stop if the primary compute fails.
• We're looking for a technical expert who excels at collaborating with cross-functional teams, meticulously documenting troubleshooting processes, and providing immediate, impactful support for daily fleet operations.

Responsibilities:

• Serve as the primary technical point of contact for real-time escalations involving the vehicle's primary and backup motion-control units, including controller faults, unreachable or unresponsive controllers, and failed resets.
• Conduct in-depth root cause analysis to implement both interim and permanent corrective actions on motion-control and safety-controller faults.
• Diagnose and resolve complex issues across the primary motion controller's dual-processor architecture (compute and monitor processors) and the backup controller's takeover path, including fail-operational behavior and safe-stop (minimal-risk maneuver) execution.
• Diagnose network and gateway faults in the motion-control domain, including CAN, CAN-to-Ethernet gateway communication, and bus error conditions that lock up or stale controller messaging.
• Troubleshoot command and feedback paths between the primary compute and the motion-control units, and between those units and downstream ECUs (e.g., body, thermal, powertrain, and chassis controllers).
• Validate and perform component and vehicle bring-up/functional verification procedures, including controller firmware alignment following replacement or repair.
• Develop and maintain comprehensive troubleshooting guides for motion-control and safety-controller components to empower field technicians and drive knowledge sharing.
• Analyze large datasets and fleet telemetry to proactively identify systematic motion-control and safety-controller issues and recommend preventative actions.
• Be available for night and weekend shifts as needed, with advanced notice provided.
• Be willing to travel occasionally to support various operational locations.

Qualifications:

• Minimum of 4 years of relevant experience in transportation, aerospace, or autonomous vehicles, with a focus on embedded vehicle controllers, motion control, or safety-critical electronic control units.
• Bachelor's degree in Electrical/Electronics Engineering, Computer Engineering, or Mechanical Engineering.
• Hands-on experience with embedded ECUs and real-time control systems, including microcontroller-based architectures and state machines.
• Strong understanding of fail-safe/fail-operational architectures and redundant control strategies in safety-critical systems.
• Proficiency with interpreting electrical schematics, harness diagrams, and state machine diagrams.
• Experience with debugging Unified Diagnostic Services (UDS) issues.
• Extensive experience with CAN architecture, including frame-level troubleshooting using tools like Vector CANalyzer, CANoe, or PCAN.
• Embrace a holistic problem-solving approach, identifying issues across high-level vehicle functions and driving resolutions down to component-level detail.
• A proactive self-starter who can build strong relationships and communicate efficiently and effectively across various teams and in real-time service operation settings.
• Pass a background check and MVR (Motor Vehicle Record) check.

Preferred Qualifications:

• 3+ years specifically in firmware validation for embedded systems.
• Experience with HIL/SIL firmware validation methodologies and preparing test plans from firmware requirements or state machines.
• Familiarity with automotive network gateways, including CAN-to-Ethernet (DoIP) communication.
• Strong understanding of embedded controls (state machines, controller takeover/arbitration logic) and interfacing with physical sensors/actuators.
• Experience with remotely supporting vehicle troubleshooting.
• Experience with Linux & Python-based programming systems for fleet-level data processing.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers