IT Operations Specialist

On-Site role

Job Description:

• IT Operations Specialist.
• Onsite in Foster City, CA | 5 days in office.
• Shift: Thursday through Monday: 7:00AM - 4:30PM.

Role Overview:

• We’re looking for a hands-on IT Operations Specialist to support our Technical Operations (TechOps) function within a real-time Fusion Center environment in Foster City, CA.
• The ideal candidate combines strong analytical and documentation skills with practical experience in systems, networking, and operations workflows. 
• This role is fully on-site in a secure facility and plays a key part in capturing and improving the technical backbone of live operations.

Core Focus Areas:

• Shadowing and documenting live operational workflows, dependencies, and system interactions.
• Mapping technical processes and identifying bottlenecks or inefficiencies.
• Coordinating with cross-functional teams (Ops, DevOps, Infrastructure, Engineering) to streamline workflows.
• Drafting clear process documentation and improvement recommendations.
• Communicating findings to both technical and non-technical stakeholders.

Key Requirements:

• Strong technical documentation and analytical capability.
• Excellent communication and interpersonal skills.
• Prior hands-on experience in at least two of the following:
• Windows workstation support.
• Real-time operations or command-center environments.
• TCP/IP networking or systems administration.
• Web application or infrastructure troubleshooting.

Preferred Background:

• Experience in NOC/SOC/Operations Center or equivalent 24x7 support environment.
• Familiarity with monitoring tools, cloud diagnostics, or automation platforms.
• Comfortable collaborating with DevOps / Infrastructure teams.
• 7+ years of relevant technical experience.

Environment & Requirements:

• On-site role in Foster City, CA (secure facility; background check required).
• Fast-paced, mission-critical operations center supporting real-time systems.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers