Senior IPS (O&R) Consultant

Remote role

Job Description:

• We are seeking an experienced IPS (O&R) Consultant to provide specialized functional and technical support for two existing customer support cases: CS1603155 and CS1656609.
• The consultant will be responsible for analyzing the reported issues, identifying root causes, and implementing appropriate resolutions.
• The engagement will require strong expertise across client Planning and related tools, along with experience in service contracts, reporting, document management, and industry-specific solutions.
• This is a short-term consulting engagement requiring approximately 30 hours of effort over an estimated period of 2–3 weeks.

Key Responsibilities:

• Analyze and investigate customer support cases CS1603155 and CS1656609.
• Provide specialized consulting expertise in IPS (O&R).
• Review existing configurations, workflows, and system functionality to identify the root cause of reported issues.
• Leverage client Planning Module and related tools to troubleshoot and resolve functional challenges.
• Work with the customer and relevant project stakeholders to understand requirements and recommend appropriate solutions.
• Utilize the IA Toolset for CDR to support case analysis and resolution.
• Provide functional support related to Service Contracts and Rhythm for Civics.
• Leverage client Reporting and client Document Management capabilities as required.
• Validate implemented solutions and ensure the reported issues are successfully addressed.
• Document findings, recommended solutions, and resolution steps.
• Collaborate with the Project Manager and other stakeholders to ensure timely completion of the engagement.

Required Skills & Experience:

• Candidates should have hands-on experience and functional expertise in the following areas:
• IPS (O&R) expertise.
• client Planning Module.
• IA Toolset for CDR.
• Service Contracts.
• Rhythm for Civics.
• client Reporting.
• client Document Management.

Preferred Qualifications:

• Previous experience troubleshooting and resolving complex client application issues.
• Strong analytical and problem-solving capabilities.
• Ability to investigate existing support cases, identify root causes, and deliver effective resolutions.
• Experience working independently on short-term consulting assignments.
• Strong communication skills and the ability to collaborate with project managers and customer stakeholders.
• Ability to work within tight timelines and deliver results within the agreed engagement period.

Engagement Details:
Parameter Details:

• Role    IPS (O&R) Consultant
• Product Category    Product Bucket 5
• Consultant    To Be Determined
• Total Effort    Approximately 30 hours
• Duration    Approximately 2–3 weeks
• Start Date    ASAP (original target: September 9, 2026)
• Engagement Type    Short-term Consulting
• Primary Objective    Analyze and resolve two customer support cases

Cases to Be Addressed:

• CS1603155
• CS1656609
• The consultant will focus on investigating these cases, identifying the underlying issues, and implementing or recommending the necessary corrective actions.

Ideal Candidate Profile:

• The ideal candidate will be an experienced client IPS (O&R) specialist with strong functional knowledge of the Planning Module and associated client tools and applications.
• They should have the ability to quickly understand existing customer issues, perform detailed analysis, and drive effective resolutions within a short engagement window.
• Candidates with hands-on experience across Service Contracts, Rhythm for Civics, client Reporting, and client Document Management will be highly preferred.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers