WFM – Technical Consultant

Remote role

Job Description:

• We are seeking an experienced Client Workforce Management (WFM) Technical Consultant to support project-related technical activities and provide expertise across the client WFM solution.
• The ideal candidate will have strong technical knowledge of client WFM, with the ability to support system configuration, technical troubleshooting, integrations, and application-related requirements.
• The consultant will work with project stakeholders to understand technical needs, address challenges, and ensure effective system functionality.
• This is a part-time consulting engagement requiring approximately 20 hours per week.

Key Responsibilities:

• Provide technical consulting and support for Client Workforce Management (WFM).
• Support technical configuration and customization activities within the WFM solution.
• Analyze technical requirements and translate them into effective system solutions.
• Troubleshoot and resolve application-related technical issues.
• Support integrations between client WFM and other enterprise applications, as required.
• Assist with system testing, validation, and technical issue resolution.
• Collaborate with functional consultants, project managers, and customer stakeholders.
• Identify opportunities to improve system performance and optimize existing configurations.
• Provide technical documentation and knowledge transfer as needed.
• Ensure assigned technical activities are completed within agreed timelines.

Required Skills & Experience:

• Hands-on technical experience with Client Workforce Management (WFM).
• Strong understanding of client WFM architecture and technical capabilities.
• Experience with WFM technical configuration and troubleshooting.
• Knowledge of system integrations and interfaces.
• Ability to analyze technical requirements and recommend appropriate solutions.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work independently in a consulting environment.

Engagement Details:
Parameter Details:

• Role    client WFM – Technical Consultant
• Product Category    Product Bucket 5
• Consultant    To Be Determined
• Expected Hours    20 hours
• Engagement Type    Part-time Consulting
• Primary Expertise    Client Workforce Management – Technical

Ideal Candidate Profile:

• The ideal candidate will be an experienced client WFM Technical Consultant with hands-on expertise in supporting and maintaining the technical aspects of the WFM platform.
• The candidate should be comfortable working with project teams, understanding technical requirements, troubleshooting system issues, and delivering effective technical solutions.
• Prior experience in client WFM implementations, integrations, and technical support will be highly preferred.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers