UX Researcher

UX Researcher, Internal Tools and AI
Location: Bayside T1, Foster City
Schedule: 9am-5pm PST - Hybrid (Onsite 4 days per week)

As the contracting UX Researcher, you will help guide design, product, and engineering teams towards the development of a suite of tools designed to support our internal workforce. You will play a pivotal role in building personas for internal user groups, ideating on unified solutions and assisting our cross-functional partners in solving the right problems, not just their symptoms. We are looking for a person like you who is hungry for knowledge, prepared to ask the hard questions and challenge existing assumptions, and wants to help the team see the forest from the trees.

The Research team centers itself on creating an inclusive and psychologically safe environment that drives success for individuals and the team. We strive to be good collaborators who help cross-functional teams solve problems for users, customers. A requirement for our success is our ability to welcome all relevant parties into our process. We trust one another and our partners, while also understanding that different points of view enhance insights. A researcher for this role will be capable of future thinking and planning for the unknown.

In This Role You Will:

• Lead kick-off meetings with cross-functional teams using collaboration methods to uncover the root problem and gain alignment with stakeholders.

• Select the appropriate research methods to understand the customer and company representatives to address primary and secondary needs; likely through use of diary studies, observations, interviews, and workflow diagramming.

• Conduct research that allows the team to gain clarity into how internal users work and identify unmet needs and pain points to guide the development of tools and organizational changes that will improve operational efficiency and progress towards client’s milestones and goals.

• Deliver insights with appropriate narrative framing to guide immediate changes, the team’s vision, and roadmap decisions.

• Present findings and recommendations to improve the experiences of users; be a staunch advocate for users in cross-functional meetings, and raise questions or challenge assumptions that are not in the best interest of our users.

• Manage expectations and interests of a diverse set of stakeholders while maintaining a human-centered posture.

Preferred Qualifications:

• Masters or PhD in related field

• 5+ years of relevant work experience

• Experience working with enterprise or internal users

• Experience working with technical users and products

Bonus Qualifications:

• Experience building end-to-end solutions with AI

• Experience researching and/or designing for a wide range of users and abilities

• Experience working on product suites or tools that work together

• Experience working with tools used in field operations

• Experience working with autonomous vehicles or related systems.