Analyst, Sales Operations

Remote role

Job Description:

• WORK LOCATION : Remote
• WORK SCHEDULE: FT M-F 8am to 5pm 

POSITION SUMMARY:

• The Analyst, Sales Operations supports Contract Operations by administering contracts, product pricing, rebates, and customer contract eligibility information within Vistex.
• The role assures the accurate execution of contract programs and customer eligibility requirements, supports distributor notifications and inquiries around contracts and customer eligibility, communicates with cross-functional teams to resolve operational issues and improve business processes.
• Through data analysis, collaboration, and continuous improvement, the Analyst helps drive operational efficiency, contract compliance, and customer satisfaction

KEY RESPONSIBILITIES:

Agreement, Contract, and Customer Data Administration:

• Administer, maintain, and update customer, Agreement, contract, pricing, rebate, and related data within Vistex.
• Evaluate customer eligibility for contracts, GPO tiers, pricing programs, and rebate participation, assuring accurate contract assignments and customer linking.
• Maintain contract attributes, pricing structures, rebate configurations, and customer eligibility records

Pricing, Rebate, and Contract Execution Support:

• Load and maintain contract pricing and rebate programs within Vistex.
• Partner with Pricing, Finance, Chargebacks, and Sales teams to assure accurate contract, pricing, rebate, and eligibility information across systems.
• Support chargeback and rebate processes by assuring customers are aligned to the appropriate contracts and programs.
• Customer Eligibility, GPO, and Distributor Support
• Manage customer eligibility determinations and contract activations for distributors, GPOs, and contract participants.
• Interface with GPO portals and external partners to obtain, validate, and maintain membership and contract-related information.
• Respond to distributor and customer inquiries regarding contract eligibility, pricing, customer participation, and related contract information.

Stakeholder Collaboration and Communication:

• Collaborate effectively across Sales, National Accounts, Pricing, Finance, Data Management, Customer Service, Contract Management, and other cross-functional teams to resolve business and data-related issues.
• Promote cross-functional collaboration and adoption of new processes and best practices.
• Assure timely, accurate, and professional communication with both internal and external stakeholders regarding customer, contract, pricing, rebate, and Agreement-related matters.
• Provide guidance and support on Contract Operations processes, policies, and business requirements.

Process Improvement and Digital Enablement:

• Identify opportunities to improve contract management, customer linking accuracy, data quality, operational effectiveness, and customer experience.
• Leverage reporting, analytics, automation, AI, and digital tools to improve process efficiency, accuracy, scalability, and risk mitigation.
• Recommend and implement process improvements that support business objectives and operational excellence.

Documentation, Training, and Knowledge Management:

• Assist in developing and maintain job aides, standard operating procedures, process flows, training materials, forms, and departmental knowledge resources.
• Train, mentor, and support team members while promoting consistency in business processes and data management practices.
• Share best practices and contribute to continuous learning within the organization.

Operational Support and Business Continuity:

• Provide backup support across Contract Operations functions, including Contract Management activities, as business needs require.
• Support special projects, system enhancements, audits, and strategic initiatives.
• Perform additional duties and responsibilities as assigned.

Experience and Education Requirements:

•  University Degree (BA/BS)
• 6-12 months’ experience in Contract Operations with data integration

Required Skills / Experience:

• Works effectively in a diverse, cross-functional environment
• Proactively drives process improvement
• Working knowledge of Vistex, SAP, GDSN, EDI, CRM, AI Tools & Digital Enablers
• Works independently, with little to no direction
• Highly detail oriented
• Self-motivated, works quickly and efficiently on multiple tasks
• Proficient in Microsoft Word and Excel
• Strong verbal and written communication skills

Preferred Skills:

• Demonstrated ability to translate data into actionable insights, effectively using digital tools and technologies to improve outcomes.
• A strong understanding of emerging digital trends and their relevance in a modern, insight-led workplace is essential.
• Proven ability to handle conflict, competing priorities, and align resources effectively.
• Strong team player with excellent verbal and written communication skills.
• Ability to draw conclusions and make decisions with incomplete and ambiguous data
• Proficient in Microsoft Outlook, Teams and Power Point

ADDITIONAL NOTES:

• 5-10% travel requiredz.
• Preference to applicants in the Eden Prairie, MN area or near other client office locations.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers