Customer Support Specialist

Description:

Position Summary:

The Coordinator & Fulfillment Specialist supports the Client Parents Resource Center (PRC) by managing written consumer interactions, validating HCP sample requests, and ensuring timely fulfillment of consumer communications and materials.

Key Responsibilities:

Written Consumer Contact Management:

Respond to consumer inquiries through written communication channels.
Prepare clear, accurate, and consumer-friendly responses using approved resources and templates.
Ensure all communications comply with company policies, quality standards, and regulatory requirements.
Document interactions accurately within designated systems.

Sample Hub Validation:

Review and validate Sample Hub requests for completeness, accuracy, and eligibility.
Verify required information and supporting documentation.
Identify discrepancies and escalate issues when appropriate.
Ensure requests meet established business rules and fulfillment requirements.

Letter Fulfillment:

Generate, review, and distribute consumer correspondence, including approved letters and written responses.
Ensure fulfillment activities are completed accurately and within service level expectations.

Qualifications:

High school diploma or equivalent.
Strong written communication and proofreading skills.
Attention to detail and ability to maintain accuracy in a high-volume environment.
Proficiency with Microsoft Office applications.
Ability to work independently while collaborating effectively with team members.