Ratings & Reviews Coordinator

On-Site role

Job Description:

• WORK LOCATION : Freemont MI
• WORK SCHEDULE: FT / M-F 1st shift

Position Summary:

• The Ratings & Reviews Coordinator is responsible for the administration, tracking, and processing of consumer ratings and reviews across Client Nutrition & Health brands.
• This role manages weekly data imports, monitors workflow progress, processes ratings and reviews according to established procedures, and serves as a liaison between team members and leadership for issue resolution and escalations.
• The position requires strong attention to detail, organizational skills, and the ability to follow defined processes while ensuring timely completion of Ratings & Reviews activities.

Key Responsibilities:
Ratings & Reviews Processing:

• Process consumer ratings and reviews in accordance with established business rules and procedures.
• Review and manage incoming ratings and reviews for assignment, routing, and completion.
• Ensure timely and accurate processing of all Ratings & Reviews cases.
• Maintain compliance with company policies, regulatory requirements, and data privacy standards.
• Escalate complex issues or concerns to leadership as appropriate.

Weekly Import Administration:

• Complete weekly Ratings & Reviews data downloads and imports.
• Validate imported records for accuracy, completeness, and duplicate entries.
• Maintain Ratings & Reviews tracking files and supporting documentation.
• Identify and resolve data discrepancies in accordance with established procedures.
• Support reporting and record maintenance activities related to Ratings & Reviews.

Workflow Monitoring & Coordination:

• Monitor team progress and completion of assigned Ratings & Reviews work.
• Track aging, pending, and overdue reviews and follow up as needed.
• Communicate status updates and workload concerns to leadership.

Team Support & Communication:

• Serve as the first point of contact for Ratings & Reviews process questions.
• Route questions, exceptions, and escalations to the appropriate Supervisor.
• Provide process guidance based on established procedures and work instructions.
• Collaborate with supervisors and team members to ensure consistent execution.

Qualifications:

• High school diploma or GED required.
• Strong attention to detail and organizational skills.
• Proficient with Microsoft Excel.
• Ability to follow documented processes with a high degree of accuracy.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers