Associate IT User Support

On-Site role

Job Description:

• Mon-Friday, 8a:4pm on-site in Solon, Ohio.
• Responsible for IT customer support for the Solon R&D Site providing technical assistance and effective support related to IT systems such as computer hardware, software, printers, phones, video conferencing, and networks.

Primary Responsibilities:

• Provide Tier I technical support to end-users via phone, email, Teams, or in-person, ensuring timely resolution of issues.
• Collaborate with other IT teams to resolve complex technical issues and escalate problems when necessary.
• Collaborate with vendors and third-party service providers to resolve issues and coordinate repairs or replacements.
• Update users on the status of their incident or service request.
• Support initial computer setup for new employees.
• Ensure continuous functionality of IT systems and infrastructure for the site.
• Install, configure, and maintain computer systems, software, and peripherals.
• Maintain phone systems operations (Teams and cell phones).
• Maintain accurate records of hardware and software inventory.
• Ensure the best service for the lowest cost keeping in mind the end user satisfaction.
• Assist with developing IT solutions to assist project teams
• General knowledge is required in specific areas like Server, Network, Database, Application and Workstation.
• Manage small to medium size projects to ensure completion on time and on budget.
• Adhere to IT policies, procedures, and standards, ensuring compliance with regulatory requirements.

Job Qualifications (Minimum Education, Experience, and Knowledge):

• Minimum Bachelor’s Degree in Business or Technology related field or IT Certification.
• Minimum 1 year IT/IS experience, hands-on experience with relevant system software to include Microsoft Windows Operating Systems, Active Directory, Microsoft Exchange/Outlook, Microsoft Office, Adobe Connect and Microsoft teams.
• Demonstrated implementation and problem-solving skills.
• Good written & verbal communication skills.
• Good planning and organization skills.
• Experience in Inventory of hardware and software.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers