Data Entry Analyst (Samples)

Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at (949) 536-9728.

Title: Data Entry Analyst (Samples)
Location: Saint Louis, MO
Duration: 9 Months
 

Job Description:
A customer-facing role with responsibility for facilitating and expediting the processing of customer service requests, the Data Entry Analyst (Samples) is the portal for the exchange of information between customers and Client Analytical Labs technical/administrative staff, ensuring a positive customer experience, and overall ownership of entering submitted samples into the laboratory information management system (LIMS).
Coordinate/Facilitate:

• Acts as customer's initial and ongoing contact, handling internal and external customer service inquiries (e.g. available services, pricing, turnaround time, status, billing, etc.) through various communication mediums and in-person
• Manage customer sample/project needs and serve as a liaison between customers and ClientAL personnel
• Manages prioritization of submitted samples
• Assist customers in obtaining their analytical data, including report distribution electronically or by mail

Process:

• Work safely and contribute to a safe and orderly working environment
• Receive submitted samples/service requests and Initiate workflow/traceability through entry of requests and associated customer information into the Laboratory Information Management System (LIMS)
• Act impartially, and work in accordance with the ClientAL management system

Qualifications:

• Some College preferred
• 3 years experience in customer service/data entry
• Proficiency with MS Office products is required

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers