Operations Technical Specialist (NUSA)

Contractual | 6 Months | Operations Specialist, Service, directions, IT\OT systems
Solon, Ohio, USA
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Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at (949) 774-2432.

Title: Operations Technical Specialist (NUSA)
Location: Solon, OH
Duration: 6 Months


Job Description:

Primary Responsibilities:

  • Have working knowledge of the production process within the factory and how it relates to the underlying IT systems.
  • Assists/Supports the coordination, collaboration, and communications with key stakeholders related to IT solution issues\outages impacting production processes through resolution.
  • Provide service, direction, on the correct process to resolve internal factory request related to IT\OT systems.
  • Support continuous improvement efforts to eliminate unplanned outages of factory floor IT solutions and support the goals and objectives of the factory.
  • Provide technical support for existing factory computer related hardware, factory floor data collection systems, and business information systems.
  • Supports the execution and\or coordination of the Installation, configure, administration, and troubleshooting of all in-house computer related hardware, software, database, network, communication, and multi-media systems.
  • Develops and maintains technological skill sets as related to the factory computer systems operation.
  • Utilize and promote Agile ways of working.
  • Supports the factory in the delivery of company data backup, disaster recovery, software licensing, compliance, security, and authorization policies.
  • Provide demand-based off hours technical support in alignment with factory off-hours support requirements.


  • High school diploma or equivalent and 3+ years of related experience OR 2-year technical degree in Computer Science, Electronics or Computer Technology or equivalent and 3+ years of related experience


Knowledge in two (2) or more of the following areas:

  1. Systems operations (Server, PC, Local Area Networking, SAP)
  2. Windows operating systems
  3. Cisco IOS
  4. Various personal computer and peripheral hardware (printers, copiers, scanners, smartboards, etc.)
  5. Familiarity with database design and query
  6. Familiarity with office and business information technology

For more relevant job opportunities please visit our website: Denken Solutions Careers