Production Support Analyst (Windows, Linux and Scripting)

Contractual | 12 Months |
New Castle, DE, Delaware, USA
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Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at (949) 482-4090

Title: Production Support Analyst (Windows, Linux and Scripting)
Location: New Castle, DE
Duration: 12 Months 
Worksite: Delaware - Hybrid with onsite Requirement 

In office 3 days a week which might change to 5 days.
This shift will be NAM hours coverage.
Time:  11:30 AM – 8:30 PM EST
Shift days:
Option 1: Tuesday – Saturday
Option 2: Sunday – Thursday
Manager notes from Supplier Call:

  • Need a candidate who has experience working on both Windows & Linux Servers
  • Prod Support (up to 50 different apps on Linux or Wintel)
  • Someone who has worked in an operation support sort of role would be ideal
  • Needs experience with Monitoring tools like Tivoli, Autosys, etc
  • Need experience in Scripting, having Shell/PowerShell Scripting experience is ideal
  • PKI certificates are also preferred for this role
  • We are an L2 24x7 global team and have 3 shifts but mostly here will be 1130am EST to 8:30 pm - support either 1 sat or sun shift per occasionally. 
  • The level expected: browse through servers and run commands (Linux /wintel servers)
  • Someone Application Production Support on Windows & Linux Servers can be considered. 
  • Heavy monitoring, log-in checks for certain errors, interaction with DB SA's to help resolve and at times interact with clients. (not dealing with vendor or product infra security).
  • Will learn new processes and apps.
  • Someone who can run commands, log into systems
  • This job requires someone who has done monitoring in the past
  • They use the ServiceNow Ticketing system to resolve the issues, someone who is good at resolving issues would be ideal
  • Interacting with different teams as it is a Global Team, operating from Singapore, APAC, and NAM
  • Will be involved in Client interaction
  • Fast Moving Requirement
  • Interview Process:
  • 2 Rounds - 30 Minutes each
  • Experience: 2-3+ Years

High-level Requirements:

  • 3+ years of experience in Operations support or System Administration.
  • Hands-on experience with either Windows or Linux servers.
  • Experience with Shell/PowerShell scripting, SQL, or any other equivalent will be a plus.
  • Experience in Monitoring or Automation Tools will be a plus: Tivoli, Sensu, Autosys, ServiceNow, and AppDynamics.
  • Knowledge of TLS certificates and PKI Technology will be a plus.
  • Knowledge of Webservices, Webservers, Application servers, and  Network Protocols would be a good addition.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers