Technical Support Specialist - IT Incidents

Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at (949) 892-1655

Title: Technical Support Specialist - IT Incidents
Location: 600 18th St N, Birmingham, AL 35203
Duration: 3 years Contract

Job Description:
10 + Years Provide a single point of contact call center that manages inbound IT incidents, logs each of them into a ticketing system, and either resolves them at Level 1 or escalates the incident until resolution is complete. 
Field inbound contacts via phone, email, web form, that one can troubleshoot and resolve remotely. 
Preference for previous helpdesk experience in an IT capacity.
 
About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers