Infrastructure Operations Center (IOC) Analyst

Hybrid role

Job Description:

• The Infrastructure Operations Center (IOC) is responsible for 24x7x365 monitoring and problem resolution related to Client’s Technology Organization Infrastructure.

Job Summary:

• This is a frontline systems infrastructure analyst position responsible for monitoring and managing the client Services distributed computing environment consisting of the Windows servers, Unix/Linux servers, web applications, Enterprise Storage, and Oracle and SQL Server databases.
• This includes monitoring, diagnosis, and resolution.

Job Requirements:

• Fundamental knowledge of the functionality of infrastructure event management tools, in addition to the support tools and resources available to the frontline for resolving problems.
• Ability to interface and coordinate repair efforts with external vendors and companies that are utilized as partners or service providers.
• Responsible for working as a team with multiple client systems groups and the Technology Organization to ensure the overall integrity of the computing networks.
• Provide centralized monitoring, first line problem diagnosis and resolution for computing systems including batch streams on open systems (Windows, Unix/Linux).
• When responding to events, the frontline analyst must carefully track and document all issues and resolutions in detail as a permanent record.
• Monitor backup processes associated with disaster recovery for business-critical applications.
• Provide first line problem determination and recovery for abnormal termination (abends) of applications.
• Continuously identify process improvement opportunities with frontline tools, processes, and troubleshooting documentation.
• Detailed, in-depth troubleshooting of events that involve the health and availability of the computing environment.

Competencies:

• In-depth knowledge of computing systems troubleshooting techniques and concepts.
• Practical experience working with computing systems and respective alarm information.
• Working knowledge of the OUA (Oracle Unified Assurance) application.
• Experience running batch jobs in Autosys and Control-M.
• Working knowledge of computer systems/networks:
• Windows physical/virtual/clustered servers
• UNIX/Linux servers
• Exchange servers
• SQL databases
• Oracle databases
• Internet Information Services (IIS)
• Distributed File System (DFS)
• Working knowledge of Production Application Support tools and Automated Schedulers:
• CA AutoSys
• BMC Control-M

Characteristics:

• Responsible for modeling behaviors that support client’s values.
• Demonstrate Our Values which are Safety First, Unquestionable Trust, Superior Performance, and Total Commitment.
• Strong analytical and troubleshooting skills.
• Possess attention to detail.
• Professional oral and written communication skills.
• Excellent listening and comprehension skills.
• Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments.
• Ability to build relationships and work in a team atmosphere.
• Ability to provide and accept feedback.
• Communicate progress, problems, and best practices to management and team.
• Embrace change.
• Work proactively.
• Take ownership and initiative.

Education / Experience:

• An education in Computer Science, Computer Information Systems, or related field and/or 5 year's experience in computer systems environment are highly desired for this position.
• Previous experience working in 24x7x365 operations center is highly desirable.

Work Location and Hours:

• The Infrastructure Operations Center (IOC) is located at the Georgia Power headquarters, 241 Ralph McGill Blvd NE, Atlanta, Georgia 30308.
• A secondary location is at the Nicor Gas General Office, 1844 W Ferry Rd, Naperville, IL 60563.
• This position is for a hybrid/remote worker.
• The Infrastructure Operations Center is a 24x7x365 operation.
• Positions are scheduled in a fixed non-rotating schedule.
• Occasional extended hours, fill-in hours and on-call support are required as critical events occur.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers